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IDENTITY & ACCESS MANAGEMENT
Competencies:
- Establish strategic direction & Business Case
- Leverage key industry partner; Sun Microsystems
- Knowledge and experience with Java Identity Management Suite
- Knowledge and experience with Java Web Infrastructure Suite
- Knowledge and experience with Sun Systems
- Integrating Sun Suites into the Enterprise architecture
Resources:
- Complete end-to-end project teams supporting project lifecycle
(Concept, Assessment, Architecture/Design, Build, QA, Deployment,
UAT & Support)
- Leverage our partnership/relationship with Sun
- Experienced Resources
Applied Experience:
- Access Manager architecture, design, deployment and support
for Canada’s 2nd largest Telco
- Identity Manager architecture, design, deployment and support
for Canada’s 2nd largest Telco
For more information, contact Steve
Manuel
BUSINESS INTELLIGENCE
Competencies:
- Establish strategic direction
- Selection and evaluation of Vendors/Partners
- BI Integration with Development Life cycle
- Business solutions delivery for Operational and Analytical Intelligence
- Data Modelling and Meta Data management
Resources:
- Senior roles for BI and strong partners with skilled resources
- Complete end-to-end project teams
Applied Experience:
- Completed full DW projects providing near real-time information
- 6 month program to improve DW infrastructure to deliver business
value with predictability
- Defined roles and responsibilities and processes to change the
DW to BI
- Defined SLA’s for production of Information and measured
results
For more information, contact Bob
Stephens
ENTERPRISE SEARCH
Competencies:
- Establish strategic direction & roadmap
- Selection and evaluation of Vendors/Partners
- Making unstructured data available in meaningful ways
- Integration with Business systems
- Evolution:Integrating Search with Business Intelligence
Resources:
- Senior roles for BI and strong partners with skilled resources
- Complete end-to-end project teams
Applied Experience:
- Implemented search service solutions for 2 Canadian Telco’s
- 1 Telco written up as a Forrester case study
- Leveraged search services to derive experts from structured
and unstructured data sources for a Canadian Telco
- Architected and deployed a scalable search service for 2 Canadian
Telco’s
- Influenced enhancements with a vendor product
For more information, contact Steve
Manuel
LEADERSHIP, STRATEGY and IT GOVERNANCE
Competencies:
- Key Contributors on business and technology steering committees
- Success in architecting, designing and implementing innovative
solutions while balancing risk tolerance
- Created and chaired a user group for North America
- Vendor partnership – customer advisory, software roadmap
and customizations
- Defined and implemented business intelligence (data warehousing)
strategies
- Defined and implemented Privacy and Process Controls
- SOA based designs
Resources:
- Resources perform at the C-Level, Business Committee level,
Technology Steering Committees
Applied Experience:
- Product Development for wireless business
- Business Priority – Call Centre planning, program steering
committees
- Business Transformation – merger alignment
For more information, contact Bob
Stephens
PROGRAM and PROJECT MANAGEMENT
Competencies:
- Implemented a Portfolio Management Office (PMO) with a focus
on standard processes, enabling business prioritization and IT
governance
- Defined and Implemented a PMO to improve Business priority &
implementations
- Providing end-to-end (integrated) project teams
Resources:
- Resources perform at a Program Director, Senior Manager or Project
Manager level
Applied Experience:
- 2 year program to integrate 5 systems into 1 – all systems
including Billing, Customer Care, Sales Force, Call Centre, Self
service, Finance
- Rescued an IT organization by identifying roles and responsibilities,
defined SDLC, defined business engagement
- Implemented a PMO to deliver priorities for the Company through
a struggling IT department
- Led a highly successful process and systems integration program
over 2 years
- Successfully implemented process change to improve IT throughput
by 30%
For more information, contact Bob
Stephens
CALL CENTER
Competencies:
- Key Contributors on business and technology steering committees
- Success in architecting, designing and implementing innovative
solutions while balancing risk tolerance.
- Vendor Liaison management
Resources:
- Resources perform at a Program Director, Senior Manager or Project
Manager level
- Complete end-to-end project teams
Applied Experience:
- Managed multi phased introduction and expansion of IVR and CTI
systems.
- Expanded solution to multiple call centres across Canada and
overseas.
- Deployed Voice recognition solution.
- Working with business and billing vendor teams introduced integrated
call centre desktop solution
- Supported expansion of Workforce management system
- Developed web based customer self service portal
For more information, contact Alan
Burns
IT STAFF AUGMENTATION
Competencies:
- Business Analysts, Business Systems Analysts, Technical Analysts,
Solution Architects and Developers
- Staff can perform more than one role as required
- Senior IT staff with more than 10 years experience
Resources:
- Direct resources available to SOLSYS
- Numerous resources available through partnerships
Applied Experience:
- Business Process modeling
- Solution architecture, design & development for large complex
systems
- Call Centre systems
- Intelligent desk top systems
- Sales force and Commission systems
- Identity and Access Management Systems
For more information, contact Steve
Manuel
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